SMS Privacy Policy

1. SMS Communications Overview

This SMS Privacy Policy explains how Dobeu Tech Solutions ("we," "us," or "our") collects, uses, and protects your phone number and related information when you opt-in to receive SMS (Short Message Service) or text message communications from us.

2. Consent and Opt-In

By providing your phone number and checking the SMS consent checkbox on our contact form, newsletter signup, or account registration, you expressly consent to receive text messages from Dobeu Tech Solutions. These messages may include:

• Project updates and status notifications
• Appointment reminders and scheduling confirmations
• Service alerts and important account notifications
• Promotional offers and marketing communications (if separately opted-in)
• Customer service and support communications

3. Message Frequency

Message frequency varies based on your account activity and the services you've requested. Transactional messages (project updates, confirmations) are sent as needed. Marketing messages are limited to a maximum of 4 messages per month unless otherwise specified.

4. Standard Rates Apply

Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all SMS communications. We do not charge any additional fees for SMS messages, but your carrier's standard messaging rates will apply.

5. Opting Out of SMS

You may opt-out of receiving SMS messages at any time by:

• Replying STOP to any text message you receive from us
• Replying UNSUBSCRIBE to any text message you receive from us
• Contacting us at [email protected] with subject "SMS Opt-Out"
• Updating your communication preferences in your account settings

Upon receiving your opt-out request, we will confirm your removal and cease sending SMS messages within 24-48 hours. You may still receive transactional messages related to active projects if essential for service delivery.

6. Help and Support

For help with our SMS program, reply HELP to any message, or contact us at:
Email: [email protected]
Phone: (215) 370-5332

7. Data Collection and Use

When you opt-in to SMS communications, we collect and store:

• Your mobile phone number
• Date and time of consent
• The specific form or method through which consent was given
• Message delivery status and engagement data

We use this information to deliver requested messages, improve our SMS program, and maintain compliance records. We do not sell your phone number to third parties for their marketing purposes.

8. Third-Party SMS Providers

We may use third-party SMS service providers to deliver messages on our behalf. These providers are contractually obligated to maintain the confidentiality and security of your information and may only use it to provide SMS services for us.

9. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your network operator and may be affected by network conditions, device compatibility, and other factors beyond our control.

10. Privacy and Security

Your phone number and SMS-related data are protected in accordance with our general Privacy Policy. We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

11. Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of any material changes by sending a text message to your registered phone number or by posting a notice on our website. Continued use of our SMS services after changes constitutes acceptance of the updated policy.

12. Contact Information

For questions about this SMS Privacy Policy or our SMS practices, contact us at:

Dobeu Tech Solutions
Email: [email protected]
Phone: (215) 370-5332

For immediate opt-out, reply STOP to any text message from us.